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Apr 02, 2016 Now Mac App Store purchases and extra content bought in apps through the In-App Purchase mechanism must be authorized with your Apple ID password. 4) If you’d like to turn the iTunes Store off on this Mac, launch iTunes, choose Preferences in the iTunes menu, click Restrictions, tick the box next to iTunes Store below the Disable heading.
How to get a refund for Mac App Store purchases and in-app purchases isn't clear, but it is possible within 2-7 days!
If you have a problem with a Mac app you purchased from the Mac App Store, you can request a refund directly from Apple. You need to have a valid reason for the request—it's not a way to get free apps or trials—but if you accidentally buy an app, buy the wrong app, or don't get the app (wrong macOS version), you can get your money back.
Note: You can only request refunds for Mac (or iOS) apps you purchased in the last 90 days.
6 Steps to Get a Mac App Store Refund
The easiest way to request a refund is using the 'Your receipt from Apple' email. Apple sends this email receipt after any purchase on the App Store, iTunes, or Apple TV (you can use these steps for iOS apps too).
Follow the step-by-step guide to request your refund for any Mac App Store purchase:
- Open the iTunes Receipt Email: 'Your receipt from Apple.'
- Click the link to 'Report a Problem' for the app that you want to be refunded in the receipt email
- Log in to your Apple ID account to see your last 90 days of App Store purchases
- Choose 'Meant to purchase a different item' or 'Didn't mean to purchase this item'
- Type a reason and explain why you believe you should get a refund
- Wait 2-7 days for a response and refund (see the tips below on how to get a positive result)
Missing Your macOS App Receipt?
If you deleted your receipt email, or if you did not get a receipt email from Apple, there are a few more steps you will need to do.
Follow the steps below to find your Purchase History:
- Open iTunes and click on your iTunes Account settings
- Log in with your Apple ID that purchased the app
- Scroll down to your Purchase History, and click on 'Show All'
- Find the app you want to be refunded and click on the 'More' button on the right side
- Click on the 'Report a Problem' to request your refund
- Follow the steps above to get a refund (plus, read the tips below for best results)
Warning: Your Refund Request May Be Rejected
Your requests might be rejected if they are too frequent, or your story doesn't add up. Make sure that you are genuine and respectful with your request. If Apple thinks you are trying to game the system, they will not refund the purchase.
Dear <Customer_Name>,
I've carefully considered your request for a refund. While I understand
this purchase was unintentional, your account history shows a previous
refund for an accidental purchase on March 26, 2009. Because the iTunes
Store has already made an exception to the Terms of Sale for you, I cannot
grant you a refund for this purchase.
this purchase was unintentional, your account history shows a previous
refund for an accidental purchase on March 26, 2009. Because the iTunes
Store has already made an exception to the Terms of Sale for you, I cannot
grant you a refund for this purchase.
Sincerely,
Kate
Let me know down below what you tried to get refunded and what happened.
5 Tips for Successful Mac App Store Refunds
- Don't get angry or upset.
- Treat the customer service representative (and developer) with respect—they want to help you.
- Don't regularly request refunds.
- Don't wait—make the request within the first 90 days.
- If all else fails, dispute the charges with your credit card company.
Please Be Friendly
Recently I had a customer leave a negative review on my Super Easy Timer Mac App. It wasn't the right fit for them, due to limitations in version 1.0.23 (Super Easy Timer doesn't support multiple timers).
They complained they couldn't get a refund because the app didn't work like they expected, so they gave the app 1 star.
As an app developer, I can't refund you if you complain, and leaving a 1-star review isn't friendly.
You can get your money back if you ask nicely to Apple via the process above.
You can get your money back if you ask nicely to Apple via the process above.
Developers are people too, and we do have feelings. Since 2011, I've had to develop a thick skin because some people become negative monsters on the internet. If you wouldn't say it to my face, don't write it for the world to see.
Subscription and Apple Support
If you need help with subscriptions and other App Store Purchase related issues, check out Apple's Subscriptions and Purchases help guide.
Let me know if you have questions below, or follow me on Twitter @PaulSolt
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Mac In App Purchase Hack
What you can do in your purchase history
- See a complete list of your purchases from the App Store and iTunes Store.
- Request a refund.
- Report a problem with an app or other item.
- See the date when you bought an item or the date when an order was billed.
- See which payment method was charged for an item.
- Resend a receipt to yourself via email.
Bamboo fun tablet. If you need to cancel a subscription or redownload something that you purchased, you don't need to view your purchase history.
Cancel a subscription >
Redownload apps, music, movies, and more >
Cancel a subscription >
Redownload apps, music, movies, and more >
See your purchase history on your iPhone, iPad, or iPod touch
- Open the Settings app.
- Tap your name, then tap iTunes & App Store.
- Tap your Apple ID, then tap View Apple ID. You might be asked to sign in.
- Scroll to Purchase History and tap it. If you want to see purchases that you made more than 90 days prior, tap Last 90 Days, then select a date range.
- Find the item, then tap Total Billed.
- From here, you can do these things:
- To request a refund or report a problem with the item, tap the item, then tap 'Report a Problem' and describe your issue.
- To see the date when you bought the item and the device you used to buy it, tap the item.
- To send yourself a new email receipt, tap Resend. You can’t send a receipt for a free item.
Learn what to do if you don’t see the item you’re looking for or if you see unexpected charges.
![Mac Mac](/uploads/1/2/6/5/126577955/849183174.jpg)
See your purchase history on your computer
- Open the Music app or iTunes. From the menu bar at the top of the screen, choose Account, then click View My Account.
- On the Account Information page, scroll down to Purchase History. Next to Most Recent Purchase, click See All.
- Find the item. It might take a moment for your Purchase History to appear. If you want to see purchases that you made more than 90 days prior, click Last 90 Days, then select a date range.
- From here, you can do these things:
- To request a refund or report a problem with the item, click More, then click 'Report a Problem' and describe your issue.
- To send yourself a new email receipt, click the order ID, then click Resend. You can’t send a receipt for a free item.
- To see which device you used to purchase the item, click More.
Learn what to do if you don’t see the item you’re looking for or if you see unexpected charges.
See recent purchases on any device
- Go to reportaproblem.apple.com.
- Sign in with your Apple ID and password.
- A list of your recent purchases appears. From here, you can view a receipt, request a refund, or report a problem with an item. If you’re not sure what you were charged for but you know the exact amount, search for the amount.
![App App](/uploads/1/2/6/5/126577955/253567474.png)
If you want to see charges for Apple Music, Apple News+, or iCloud storage, or charges from older purchases, view your purchase history through Settings or the App Store.
Learn what to do if you don’t see the item you’re looking for or if you see unexpected charges.
If you can't find an item in your purchase history
If you can’t find the item you’re looking for, try these things before you contact Apple.
Find out if a family member purchased the item
If you use Family Sharing, your purchase history shows purchases that you made using your Apple ID, but you won't see what other family members bought. To see what other family members bought, sign in with their Apple ID.
If you want to control what kids buy, use Ask to Buy or Restrictions.
Turn on Ask to Buy.
Use Restrictions on your iPhone, iPad, or iPod touch.
Check if you purchased the item with a different Apple ID
If you don't see an item in your purchase history, you might have been signed in with a different Apple ID when you made the purchase. Sign in with that Apple ID to check if your purchases were billed to that account.
Sign in with your Apple ID.
If you still can’t find your purchase, contact Apple Support.
If you see purchases that you don't recognize or unexpected charges
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- If you see items in your purchase history that you don't remember buying, check if someone else who uses your device, such as a family member, bought the item. If someone else is using your Apple ID and password, change your Apple ID password.
- If you don't recognize a charge on your statement from your bank or financial institution, try these steps.
- If you still need help, contact Apple Support.
Best Free Mac Apps
Learn more
- If you see an in-app purchase in your purchase history but you don't see it in the app, learn how to restore in-app purchases.
- Request a refund.
- Before you can request a refund, you might need to pay for pending purchases or fix a problem with your payment method.
- Learn about how App Store and iTunes Store purchases are billed.
- If you received a suspicious email notification about a purchase, the email might not be from Apple or reflect actual charges to your account. Learn how to identify legitimate App Store or iTunes Store emails.
Mac App And In-app Purchase Free
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